Frequently Asked Questions

Purchasing

Do you offer support if I need help?

Yes! Top-notch customer support for our paid customers is key for a quality product, so we’ll do our very best to resolve any issues you encounter via our support page

Do you offer refunds?

Yes we do! We stand behind the quality of our product and will refund 100% of your money if you experience an issue that makes the plugin unusable and we are unable to resolve it.

What payment methods are accepted?

We accept all major credit cards including Visa, Mastercard, American Express, as well as PayPal payments.

Can I change my plan later on?

Absolutely! You can upgrade or downgrade your plan at any time.

Do you offer any discounted plans?

Yes, we offer up to 25% discount on an annual plans, when they are paid upfront.

Additionally, we offer a 20% discount for WP Offload Media users making the switch!

What’s the time span for your plans?

All plans are month-to-month unless you subscribe for an annual plan.

Can I cancel my account at any time?

Yes, if you ever decide that Media Cloud isn’t the best plugin for your business, simply cancel your account from your Account panel. You’ll still be able to use the plugin without updates or support.

Licenses

Can I use my license on staging and dev servers?

Yes! But there are a few rules to consider.

TLDs that are considered as dev or staging:

  • *.dev
  • *.dev.cc (DesktopServer)
  • *.test
  • *.local
  • *.staging
  • *.example
  • *.invalid
  • *.myftpupload.com (GoDaddy)
  • *.cloudwaysapps.com (Cloudways)
  • *.wpsandbox.pro (WPSandbox)
  • *.ngrok.io (tunneling)

Subdomains that are considered as dev or staging:

  • local.*
  • dev.*
  • test.*
  • stage.*
  • staging.*
  • stagingN.* (SiteGround; N is an unsigned int)
  • *.staging.wpengine.com (WP Engine)
  • *.dev.wpengine.com (WP Engine)
  • dev-*.pantheonsite.io (Pantheon)
  • test-*.pantheonsite.io (Pantheon)
  • staging-*.kinsta.com (Kinsta)

Additionally, if your domain is localhost (with any port), it will also be treated as a localhost domain.

If you have a situation that doesn’t quite fit this criteria you can also deactivate the license from within the Account page in your WordPress Admin dashboard, and then reuse the license.